Frequently asked questions

For further information please see our contact us page in Yazhi, which has offices in a number of cities and countries.

You can contact our Customer Support Department for any questions you may have about any part of your experience. From registration, to downloading the platform, to accessing the Yazhi Dashboard.
Monday to Friday: 24 hours

Saturday: 11:00-16:00 (GMT+5:30 during Daylight Saving Time)

Live Chat, or email: support@yazhimarket.com.

You can contact our Account Opening Department for any questions relating to the completion and verification of your profile.
Monday to Friday: 24 hours

Saturday & Sunday: 11:00 AM - 16:00 PM (GMT+5:30 during Daylight Saving Time)

email: documents@yazhimarket.com.

You can contact our Back Office Department for any questions relating to your deposits, withdrawals and payment methods.
Monday to Friday: 10:00AM - 20:00PM (GMT+5:30 during Daylight Saving Time)

email: backoffice@yazhimarket.com.

In the US, Japan, Canada, Haiti, Suriname, the Democratic Republic of Korea, Puerto Rico, Brazil, News Zealand and the Cyprus Occupied Area and Hong Kong, the Yazhi Market does not offer their services.

Between 00:05 and 23:55, EET. See Start Trading and Close Trading Times for details on specific instruments.

DST GMT+3/GMT+4

00:00 - 9:00 AM Asia (GMT)

Europe: 8 am – 5 pm Europe Europe (GMT)

New York: from 1 to 10 p.m. (GMT)

London, Tokyo, Newyork.